If you purchase a physical product and are not satisfied with the product you may return it in re-sellable condition within 30 calendar days from your order for a refund less a restocking fee of $50. After 30 days, no refunds will be granted but you may apply the balance (minus shipping and $50 admin fee) as a credit toward a future product, event or service in the next 12 months from the date of purchase. Any deposits made are non-refundable but may be used within 12 months on a product, consulting or live events.
PAYMENT PLANS: If you opted for a payment plan, it was offered to you as a courtesy. You are responsible for making all payments in your agreement of purchase whether you complete the program or not. Scheduled payments are attempted on the due date per the agreement. Should payment processing be unsuccessful on the first attempt, IOE will attempt to process the scheduled payment every day until the payment is successful. Any payment declines not resolved in a 4-day time frame will incur a $50 collection fee for each month the balance goes uncollected.